Login Issues Compensation

View previous topic View next topic Go down

Login Issues Compensation

Post by Irisa on Fri Feb 17 2017, 19:09

“Hey Farmerama players,

First of all: we are deeply sorry about the troubles during the last days.
We know that it´s a frustrating situation for everyone and we did, and will always do our best, to fix all issues as fast as possible.

Today we faced some connection issues to our data center which caused that all Bigpoint Games weren't reachable for a couple of hours. This has been a very unfortunate situation.
We are totally aware that not only today but also the last days were a mess and we apologize for the bad experience.

Currently we are creating a compensation package for all users which will most likely be claimable via In game news by the end of next week (further information will be announced by the beginning of next week) and we will prolong the Valentine Event by 24 hours.

Please trust us, that we will work hard to come back to a stable state of Farmerama – we will keep going – that´s for sure.

A special thanks to our moderators & support teams: they support the Farmerama team in an incredibly amazing way!

Again: sorry for the inconveniences and thanks for your understanding and your remarkable patience.

Your Farmerama Team" 

shooger.sweet 

http://www.bigpoint.com/farmerama/board/index.php?threads/login-issues-compensation.26947/


Irisa aka IrisaDefiance farmerama
avatar
Irisa
 

Posts : 305
Likes : 380

Back to top Go down

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum