Heart and Soul (Valentine Event) Strategy

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Ended Re: Heart and Soul (Valentine Event) Strategy

Post by Tookie on Fri Feb 17 2017, 16:43

They just haven't got the hang of making their customers feel pampered. Some companies do wonderful in customer service. 

If it had been my choice, and my company?... I'd have made a bonus code for 50pf, 250 drops, 10 softballs, 500 event crops,   2x 24hr coupon, and 25bb, just to make sure nobody is UNhappy with it all, and everybody remembers the goodies instead of the troubles! 

My idea, anyway.
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Ended Re: Heart and Soul (Valentine Event) Strategy

Post by GuineaUp on Fri Feb 17 2017, 16:48

All good suggestions! YOU should work for BP  cheer on


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Ended Re: Heart and Soul (Valentine Event) Strategy

Post by Tookie on Fri Feb 17 2017, 16:51

Yeah.  hmz2

Been there.  thinking

Done that.  scratch head

Didn't like it in the end.  monster cookie


Look for the little rays of sunshine! 
from me to you
Elvenar villages: Gaelyn Mae Sethai, Gaelyn, doubleOcookie, iMSoBored
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Ended Re: Heart and Soul (Valentine Event) Strategy

Post by GuineaUp on Fri Feb 17 2017, 16:52

Ooooh... that great huh ?  bad marks <~~~ BP's score (they suck!)


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Ended Re: Heart and Soul (Valentine Event) Strategy

Post by 12ss12 on Fri Feb 17 2017, 16:56

TookieYou are wonderful !  from me to you
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Ended Re: Heart and Soul (Valentine Event) Strategy

Post by Tookie on Fri Feb 17 2017, 17:12

girl blush Thank you. I'm slowly starting to feel a little more like myself again. Doesn't take so much effort anymore, to post something.  hmz2


Look for the little rays of sunshine! 
from me to you
Elvenar villages: Gaelyn Mae Sethai, Gaelyn, doubleOcookie, iMSoBored
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Ended Re: Heart and Soul (Valentine Event) Strategy

Post by ThomasZalan on Fri Feb 17 2017, 17:22

Wasn't that beautiful? love it
Not just the game, but the forum shut down as well. Nobody could login to the forum and complain, write to the help section etc, only a few players, when they could "accidently login". 
What did that cause? 

Everybody came to this forum and discuss about the chaos. Where would have you go, if there wasn't this non-official forum?  don't know ghehe whahahaha Oops2


Farm name: *-ToFarmer-* bear hug
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Ended Re: Heart and Soul (Valentine Event) Strategy

Post by GuineaUp on Fri Feb 17 2017, 17:46

Screw the DS. I refuse to be moderated/edited/reprimanded to death ever again.
This is the only forum worthy of my input and outbursts lol  ghehe
TY Tookie and Sleepy for putting up with me  group hug


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Ended Re: Heart and Soul (Valentine Event) Strategy

Post by 12ss12 on Fri Feb 17 2017, 18:09

Currently we are creating a compensation package for all users which will most likely be claimable via In game news by the end of next week (further information will be announced by the beginning of next week) and we will prolong the Valentine Event by 24 hours.


http://www.bigpoint.com/farmerama/board/index.php?threads/login-issues-compensation.26947/#post-164916
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Ended Re: Heart and Soul (Valentine Event) Strategy

Post by GuineaUp on Fri Feb 17 2017, 18:12

Just saw that over there... hope they come up with something worthy of clicking on.


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Ended Re: Heart and Soul (Valentine Event) Strategy

Post by Tookie on Fri Feb 17 2017, 18:14

“Hey Farmerama players,




First of all: we are deeply sorry about the troubles during the last days.
We know that it´s a frustrating situation for everyone and we did, and will always do our best, to fix all issues as fast as possible.

Today we faced some connection issues to our data center which caused that all Bigpoint Games weren't reachable for a couple of hours. This has been a very unfortunate situation.
We are totally aware that not only today but also the last days were a mess and we apologize for the bad experience.

Currently we are creating a compensation package for all users which will most likely be claimable via In game news by the end of next week (further information will be announced by the beginning of next week) and we will prolong the Valentine Event by 24 hours.

Please trust us, that we will work hard to come back to a stable state of Farmerama – we will keep going – that´s for sure.

A special thanks to our moderators & support teams: they support the Farmerama team in an incredibly amazing way!

Again: sorry for the inconveniences and thanks for your understanding and your remarkable patience.

Your Farmerama Team"



remarkable patience. ... uhm.   bemused Yeah, it looks that way because we couldn't get on the forum to complain!  giggle I like the compensation package idea though. Maybe they heard me! 
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Ended Re: Heart and Soul (Valentine Event) Strategy

Post by GuineaUp on Fri Feb 17 2017, 18:20

LMAO... I guess I missed it, ummmm exactly HOW did the mods earn the special thanks?  whahahaha


And @Tookie , you KNOW they watch  Eek  us over here lol 


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Ended Re: Heart and Soul (Valentine Event) Strategy

Post by Tookie on Fri Feb 17 2017, 18:23

yeah, but that doesn't mean they listen to me!  wink
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Ended Re: Heart and Soul (Valentine Event) Strategy

Post by GuineaUp on Fri Feb 17 2017, 18:25

Ya never know...  wink


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Ended Re: Heart and Soul (Valentine Event) Strategy

Post by Mooboy on Fri Feb 17 2017, 18:29

Spotsbox The Farmerama Servers had connections Issues today for serveral hours that 503 Error Code means Browser cannot connect to Farmerama Servers (Data Centre)

It is now back up and Running as Heart and Soul event has been extended by another 24 Hours plus we will be getting a Bonus at next of Next Week as compensation for Down Time as Issues with game bear hug

As we have more time to get drops for this event. So in a way the downtime went in our Favour for those to need up with extra Drops  giggle
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